When people are suffering, some will seek to regain a sense of control by blaming others for their misfortunes. The French blamed the monarchy; the Spanish Catholics blamed the non-Catholics; Gen X blamed the corporations; Gen Y blames the Boomers.
Indeed, according to Madeleine Bunting from the Guardian, Boomers enjoyed free school meals, free education, relatively uninterrupted long-term employment, and government-supported state pensions. Generation Y, on the other hand, has had to pay for its education, racking up an average student debt of £25,000. Graduate unemployment is a whopping 14%, with many scrabbling for exploitative unpaid internships, and there are over three quarters of a million 18-24 year-old NEETs. Job security is yesterday’s myth and state pensions will shortly be meeting the same ends. This mollycoddled generation, as it turns out, has been given a pretty rough deal.
Of course Baby Boomers – being the ones in power – have had a hand in this, not least their focus on personal freedom resulting in regrettable actions, such as deregulation of the banks. But this Boomer-bashing by Generation Y feels excessive, going beyond objective criticism into emotive scapegoating. For example, Ed Howker and Shiv Malik’s book, Jilted Generation, is described as ‘a tirade of fury’, which blames the Boomers for their children’s plight. This points to a generation mourning the loss of the great life promised by its Boomer parents. The shock having worn off, Gen Y is well entrenched into the anger stage in the grief process[1].
Anger is a high energy emotion and in work this may manifest as increased tensions between the two generations, with Gen Y resenting both Boomers which retire (yet another pension to pay for), and Boomers which stay on (I can kiss that promotion good-bye). Gen Y employees may become more argumentative and resistant to orders from Boomers managers, or may employ passive aggressive methods, such as agreeing to do work and then not doing it. Morale is already at an all-time low within companies, and such behavior will only cause further damage, which is not good news at such a fragile time for businesses.
According to Kubler-Ross, who first observed the five-stage grief process (shock, anger, bargaining, depression, acceptance), the best way to manage and move on from anger is to comfort the suffering and let the anger flow, essentially providing an outlet, so allowing the anger to burn itself out. Indeed, I’ve noticed a marked increase in Facebook status complaints about work, which echoes Business Week’s Asher Adelman’s comments that workers need online complaint forums as an outlet for their dissatisfaction at work. This doesn’t mean that Boomer leaders should let pissed off graduates be disrespectful. It means providing such online forums and off-line workshops, wherein Gen Y can both share their concerns and potential resolutions around cross-generational conflicts; offering mentors and coaches to whom Gen Y can express their upset and be comforted; and encouraging Gen Y to take up more sports activities, so they can literally burn off their anger.
Turning a negative emotion into positive action will help Generation Y move on from anger towards acceptance, rebuild relations with the Boomer managers, and even help the business become stronger, as morale improves and productivity increases.
[1] The stages of loss are: shock/denial, anger, bargaining, depression, acceptance.


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